FAQs

1. What is Ella Wear Print?

Ella Wear Print is an online store specializing in high-quality wooden essentials designed to bring warmth, functionality, and timeless style to your home. Established on July 10, 2020, our products are crafted with care and shipped with efficiency from Westport, Washington.

 

 

2. What products do you offer?

We offer a curated selection of wooden essentials, including decor, home organization items, and practical wooden tools designed for everyday living. All products are made from new materials and meet strict quality standards.

 

 

 

3. How do I place an order?

Simply visit our website at https://ellawearprint.com, browse our products, add your chosen items to the cart, and proceed to checkout using PayPal as your secure payment method.

 

 

 

4. What are your order processing and shipping times?
  • Order Cut-Off Time: 5:00 PM (EST), Monday to Friday

  • Handling Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Total Delivery Time: Estimated 4–7 business days, depending on your location

Shipping is free on all orders.

 

 

 

5. Where do you ship?

We currently ship to all destinations within the United States. Delivery times may vary slightly based on your location.

 

 

6. Do you accept returns?

Yes. We accept returns for both defective and non-defective products within 30 days of delivery. Products must be returned in new condition. Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

 

 

7. How do I request a return or exchange?

To start a return or exchange, please email us at support@ellawearprint.com with your order number, reason for return, and photos if the item is damaged. You will receive further instructions by email.

 

 

8. Are there any restocking fees?

No. We do not charge any restocking fees on returned items.

 

 

9. How long does it take to process a refund?

Once we receive your returned item, your refund will be processed within 5 business days. Refunds are issued to the original payment method via PayPal.

 

 

10. Can I exchange an item?

Yes, we gladly accept exchanges within the 30-day return window. Please contact us to initiate the exchange process.